Our product
A customer asks. The owner answers by text.
Tandy is a product of Plain Text Systems LLC. It is an assistant for small service businesses. A customer starts an enquiry on the business’s Tandy-hosted page. Tandy collects the job details and sends them to the owner. The owner replies with the price, availability, or next step, and Tandy relays that answer to the customer by SMS on behalf of the named business.
The problem
A one-person service business loses work it never hears about.
The owner is under a sink or on a mower, the phone rings, and the customer calls the next name on the list. The job is gone before anyone knew it existed. Answering faster is most of the game: the business that replies first usually wins the work, and the window is minutes, not hours.
What it does
Answers customers
A visitor asks about a job on a page for that specific business. Tandy gathers the details the owner needs to decide what happens next.
Captures the job
With the customer’s permission, Tandy records the enquiry and sends it to the business owner in WhatsApp.
Works by text
The owner replies in the same thread with an instruction such as a price or availability. Tandy sends that owner-approved answer to the customer by SMS.
Messaging and consent
Tandy does not cold text. Customer SMS is only used after that customer starts an enquiry with a specific business and expressly agrees to receive texts about it. Messages identify Tandy and the business. The customer can reply STOP to opt out or HELP for help.
For the complete disclosure, see Tandy’s SMS opt-in flow, Privacy Policy, and Terms of Service.
Who it is for
Owner-operated service businesses: landscapers, cleaners, and the trades. One person, or a small crew, doing the work themselves and handling their own enquiries between jobs.
Tandy is built for the case where the owner is the business, so there is no office and nobody else to pick up.
What it is not
It is not a cold-outreach tool, a voice bot, or a system that invents prices and availability. The owner supplies or approves consequential facts. It is not a CRM, a scheduling system, or a dashboard to check.
It is a text thread, which is the one interface every owner already uses.
Status
Tandy is in development and is not yet accepting live customer enquiries. Visit the Tandy website or get in touch to learn more.